Operations Director

2023-03-29

Are you known for your mobilizing leadership and analytical mind? Do you easily navigate between strategy and operations, and love the idea of developing high-performing teams? Do you want to join an employer who will be open to your ideas and where you will have a strong strategic impact? We want to meet you!

Founded in 1892, ROBIC is a firm of professionals with a wide range of skills including lawyers, scientists and engineers specialized in intellectual property and business law. Our offices in Montreal and Quebec City have more than 230 employees, whose expertise is recognized internationally.

We are seeking an Operations Director to join our dynamic team in Montreal. This role has just been created due to the growth of our team. Reporting to the Managing Director, the selected candidate will play a key role in the strategic management of the firm’s operations. The person will be responsible for developing and implementing various strategies related to team performance, client management, client service and process improvement. These strategies will have a concrete impact on the success of the firm. At the same time, the Operations Director will be responsible for managing, coaching and developing a strong team of managers to take the firm’s operations to the next level. These managers are responsible of our client service, file opening, training and process improvement teams. Eventually, other teams will be added under the responsibility of the chosen candidate.

We are looking for someone with solid operations management experience who is looking to move into a strategic management role with high visibility, latitude and the ability to add value to the firm. If you like big challenges, strategy and project management, this position is for you!

WHY WOULD YOU WANT TO JOIN OUR TEAM?

To have a strong strategic impact in a firm that is open to growth and evolution;
To take on major challenges, while enjoying a quality of life;
To be part of a human, innovative and dynamic team;
To join an employer who strongly believes in your professional development and in creating a career tailored to you;
To benefit from a customized compensation system, as well as several interesting benefits (group insurance, RRSP with employer participation, half-fridays program, recognition of years of service, employee assistance program, telemedicine system, public transportation discounts, sick days, wellness activities, payment for training, etc.);
To collaborate with some of the most respected intellectual property lawyers, engineers and scientists in Canada;
To benefit from the flexibility of working remotely a few days a week.

MAIN RESPONSIBILITIES

Establish a global strategy to improve the firm’s operations and implement that strategy;
Take ownership of major projects to improve team performance, customer service levels and processes;
Coach, challenge and develop the managers in charge of the client service, file opening, training and process improvement teams (and possibly other teams);
Develop and implement, in collaboration with certain managers, performance indicators, service standards and control measures to achieve high quality standards and minimize operational risks;
Propose initiatives to improve the customer experience;
Develop a training strategy, which will then be deployed by the training team, to share best practices related to customer service and ensure compliance with procedures for supervised teams;
Ensure the firm’s compliance with the various regulations related to the Quebec Bar, government requirements, data protection and secret files;
Manage all relationships with suppliers and service providers, including regular contract reviews and the conduct of bidding processes;
Identify learning and development opportunities for team members based on the firm’s strategic directions and organizational goals;
Identify, prioritize and follow up on various continuous process improvement projects;
Participate in other special projects that add value to the firm;
Perform any other related management responsibilities.

REQUIREMENTS

Bachelor’s degree in business administration, industrial engineering, operations management or related field (strategy, project management, etc.);
Minimum of ten (10) years experience in a management role;
Excellent knowledge of French and English;
Proficiency with the Office Suite;
Master’s degree in business administration (a strong asset);
Knowledge of continuous improvement methodologies (asset).

SKILLS AND COMPETENCIES

Mobilizing leadership;
Strategic thinking;
Communication;
Analytical skills;
Problem solving;
Strong customer service focus;
Team spirit;
Professionalism.

CONCLUSION

We are looking for someone who will bring their strategic expertise to contribute to the growth and evolution of our firm. We offer a competitive salary and a full range of distinctive benefits in a warm and stimulating work environment.

Our firm is a proud member of the Legal Leaders for Diversity and Inclusion (LLD) network. By being part of this network, we confirm our commitment to providing all members of our team with an inclusive work environment that values diversity, equity and inclusion, and in which everyone feels welcome and can develop their full potential. We believe and adhere to the principle of employment equity. As such, we encourage all qualified candidates who represent the diversity of our communities to apply.

The position is available immediately. We look forward to meeting you!